COMPETENCE MONITORING AND EMPLOYEE RESPONSIVENESS IN THE BAYELSA STATE HOSPITALITY SECTOR

Abstract

This study examined the empirical relationship between Competence Monitoring and Employee Responsiveness in Bayelsa State Hospitality Sector, the population of the study are all the hotels operating in the hospitality sector and registered with the Hotelier Association of Nigeria, Yenagoa. Data was analyzed using descriptive and inferential statistics, with the help of Statistical Package for Social Science (SPSS) version 23. The analysis revealed a significant and positive relationship between competence monitoring and innovativeness in the hospitality sector. Also, it revealed that there is a strong and positive relationship between competence monitoring and timeliness in the hospitality sector in Yenagoa. However, there is a weak but positive relationship between competence monitoring and task alertness in the hospitality sector in Yenagoa. Thus, the study concludes that managing organizational employees' competency effectively is perhaps more critical now than in the past, given the unpredictable, dynamic, and complicated nature of the corporate environment. Therefore, the study recommends that competency monitoring is necessary to strengthen business strategy, culture, and vision.