ERP Integration and Financial Management Optimization: A case study

Abstract

Enterprise Resource Planning (ERP) systems have emerged as strategic infrastructures that enhance organizational integration and support more effective financial management practices. Despite their widespread adoption, the processes through which ERP systems generate organizational and financial value remain insufficiently understood, particularly within emerging economy contexts. Grounded in the Information Systems Success Model and socio-technical theory, this study investigates the relationship between ERP integration and financial management optimization through an empirical case study conducted at LABEL’VIE, a major Moroccan retail company employing the AGRESSO ERP system. A quantitative research design was employed using survey data collected from 72 employees within the financial department. Statistical analyses, including Pearson’s Chi-square tests and effect-size measures, were conducted to examine the proposed relationships. The findings reveal significant associations between ERP ease of use, training quality, usage frequency, and perceived improvements in financial management effectiveness. The results indicate that ERP-generated benefits are not solely determined by technological deployment but also depend on organizational capabilities that facilitate effective system use and user integration. By extending ERP research within emerging economies, this study contributes to the literature on information systems value creation and offers managerial insights regarding ERP implementation, employee training, and long-term system appropriation strategies.