EL MAHI, S. La récuperation client : cas des relations en souffrance. International Journal of Strategic Management and Economic Studies (IJSMES), [S. l.], v. 3, n. 3, p. 915–921, 2024. DOI: 10.5281/zenodo.11358934. Disponível em: https://ijsmes.com/index.php/ijsmes/article/view/372. Acesso em: 18 oct. 2024.