Dual 2RM (Risk Minimization-Richness Maximization) Approach For An Oriented Continuous Improvement Healthcare Performance and Governance

Abstract

Our study aims to improve the efficiency of moderate integrated management systems in the Moroccan health sector for public or private organizations. Our analytical approach is based on a new dual 2RM (Risk Minimization and Richness Maximization) as a guiding vector, allowing the implementation of an oriented continuous improvement toward the governance and sustainable performance of the sector. Admittedly, good management of information flows is necessary for making a good decision, especially in the health sector impacted by the health crisis of covid 19, which plays a fundamental role in economic, security and social life. Several methodologies, such as SMED, QRQC and 5S, which derive from the Toyota Production System School, are introduced in this study. Thus, we propose processes and a dynamic algorithm to follow and achieve the objectives of these methodologies and ensure a high level of performance and quality of health services.

These processes and algorithms are based on the collection of information allowing the exploration of the type of anomaly and malfunction, followed by using a user's guide for the oriented continuous improvement by calculating indexes proposed in this article according to the dual approach. Using this user's guide allows the management of public or private health establishments to avoid the redundancy of errors and to consolidate performance towards optimizing the overall quality of service and profitability.